Privacy Policy

1. Introduction

Gearloom ("we", "us", "our") operates a watch repair and timepiece restoration workshop at 56 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand. This Privacy Policy describes how we collect, use, and protect personal information provided to us through our website and in the course of delivering our services.

This policy applies to personal data collected via our website contact form, in-person service intake, telephone, and email communications. It is prepared in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have questions about this policy or our data practices, contact us at [email protected].

2. Data We Collect

Information you provide directly:

• Full name
• Email address
• Telephone number (if provided)
• Details about your watch and service request

Information collected automatically:

• Browser type and version
• Pages visited and time spent on site
• IP address (anonymised where possible)
• Cookie preferences

Legal basis for processing:

We process your data on the basis of: (a) your consent when you submit a contact form; (b) contractual necessity when delivering a service you have engaged us for; (c) our legitimate interest in operating and improving our business.

Retention periods:

Service records are retained for 7 years to allow customers to reference their watch history. Contact enquiries not resulting in a service engagement are retained for 12 months then deleted. Cookie preference data is stored locally and managed by you.

3. How We Use Your Data

• To respond to service enquiries and schedule work
• To prepare and share written condition reports and service records
• To communicate updates on your watch's progress
• To improve our website based on aggregate usage patterns
• To comply with applicable legal obligations in Thailand

We do not use your personal data for unsolicited marketing purposes. We do not sell, rent, or share your personal data with third parties except as described below or as required by law.

Third-party services used:

• Google Analytics (website traffic analysis, anonymised)
• Google Maps (location display on website, no personal data shared)

4. How We Protect Your Data

• Website served over HTTPS (TLS encryption)
• Access to customer records restricted to workshop staff on a need-to-know basis
• Physical service records stored securely on premises
• Digital records stored on password-protected systems

In the event of a data breach that affects your personal data, we will notify you and the relevant supervisory authority (the PDPC of Thailand) within the timeframes required under the PDPA.

5. Cookies

We use cookies to remember your consent choice and to support basic site functionality. Optional analytics and preference cookies are used only with your consent.

For full details, see our Cookie Policy.

6. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate data.
• Right to erasure: Request deletion of your data where there is no lawful reason to retain it.
• Right to portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interest.
• Right to withdraw consent: Withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied, you may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our website following any update constitutes acceptance of the revised policy.

10. Contact for Data Enquiries

Data Controller: Gearloom

Address: 56 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand

Email: [email protected]